Frequently Asked Questions

Below you find the answers to the most frequently asked questions. We’ve categorised the questions and answers on two main topics: i) registration related questions;ii) payment related questions.

Registration related questions

How can I register my truck?
Simply enter your trucks license plate, the number of axles, its Euro norm, the number of days you wish a vignette for, and the start and end dates of the vignette’s validity in our system. After completing the payment a valid Eurovignette is issued.
No, this is not possible.
You need to buy a new vignette with the correct details.
Yes, you can review these in your account.
Locate the emission class in your vehicle's documentation. If you're unsure or your emission class isn't listed, please choose "Euro 0."
For electric heavy goods vehicles (HGV), select the emission class "Euro 6 or less polluting."
No, this is not possible.
You can book the vignette in advance for a year.

Payment related questions

How can I pay my booking?

We accept all major online payment methods. This includes:

  1. Apple Pay
  2. Bancontact
  3. Bank transfer
  4. Belfius Direct Net
  5. BLIK
  6. Credit or debit card (Visa, Mastercard and American Express)
  7. EPS
  8. Google Pay
  9. iDEAL
  10. KBC/CBC Payment Button
  11. Maestro
  12. PayPal
  13. Przelewy24
  14. TWINT
  15. SOFORT Banking
This is written on the back of your credit card and includes 3 numbers. If you have an American Express card it consists of four numbers which are on the front of the card.
No, this is not possible.
Yes, once the booking is confirmed an invoice is issued automatically. It is sent to your e-mail.
All invoices are suitable for tax purposes.
Entering the 3D-Secure code enhances security for online credit card transactions, minimising the risk of fraud and preventing failed payments caused by card misuse.